Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@spookorashop.com. Please do not send any items back before receiving return instructions from us.

If your return is approved, we will provide you with the appropriate return address and return instructions for the specific product.

Items sent back without prior return approval may not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and provide appropriate instructions.

REFUNDS

Once we receive and inspect your approved return, we will let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow some time for your bank or credit card company to process and post the refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return. If an item is not eligible for return, this will be indicated on the product page or communicated to you before your purchase.

CONTACT

If you have any questions about returns or refunds, please contact us at support@spookorashop.com.